Meet The Team
Having worked for a large Social Housing provider for eight years and rising to become the groups Latent Defects Officer saving many thousands of pounds Susan identified a pattern of events that were impacting on the quality and workmanship within new build housing, essentially affecting Outright and Shared Owners.
Due to her morale stance, she resigned from her paid employment and went on to form New Build Rights Alliance (NBRA) Ltd to assist consumers with engaging with the developer to ensure that all identified Snagging and Defects are resolved within the Developer within their liability period saving consumers money and stress in getting issues addressed. The company mission statement is ‘Know your Rights, Get what you deserve’ and we are proud to say we assist within our powers and signpost owners to other relevant organisations where we cannot assist due to planning or contractual issues outside of the company remit.
Being a people person Susan has engaged and helped with many homeowners regarding issues relating to their properties and continues to work on external projects affording the feedback of her experience where Government is playing a part in the much-needed future Industry led changes and networks profusely to engage with the relevant organisations, key players and other passionate persons within the construction industry. She is keen to keep abreast of Warranty and Legislative changes and is interested to see how the legislative changes being introduced affect future Shared Owners of properties with effect from from April 2021.
Mike has been working in digital media for many years with mikes online academy and has worked with national brands and local businesses helping them gain grow their businesses.
He provides technical support for New Build Rights Alliance in terms of directing our Facebook advertising campaigns, updating the website and assisting with online presentations and seminars.