Do you have any complaints or issues with your new build property?

Know rights!

Get what deserve!

At the NBRA, we work to make sure all snagging and other problems are rapidly resolved by your developer before your warranty runs out.

CONTACT US NOW TO GET YOUR CLAIM STARTED
Get in touch
Get in touch
Get in touch

NEW BUILD RIGHTS ALLIANCE

NEW BUILD RIGHTS ALLIANCE

Supporting You In Resolution

New Build Rights Alliance (NBRA) Ltd are an organisation who protect the rights of consumers who have purchased a new build property.

Our aim is to work with the Developers of these properties within their liability period to achieve the objective of the agreed snagging and defect works being undertaken at no charge to the consumer by using proven methods and positive communication. New Build Rights Alliance (NBRA) supports consumers who have bought a new build property to get what they paid for and to ensure your rights as a new homeowner are protected.

We actively encourage the developer to address snagging in a timely manner ensuring all works required are undertaken within the builder’s liability period.

If you or anyone you know is starting to experience any issues potentially poor workmanship including any cracks appearing, walls showing dents, kitchen unit doors delaminating, windows misting or anything else you must get in touch and let us see where you stand and how we can assist you.

Our team has years of experience in raising warranty claims and have forged excellent working relationships with the warranty providers. We know the technical standards to verify and get resolved all issues covered within the warranties.

We urge you to get in contact to arrange a FREE 30 minute telephone consultation with one of the team enabling us to review your case and offer a quote for  future engagement, ideally before you move in or as soon as possible afterwards, to provide a full assessment and ensure you get the new home you are entitled to.

Each client gets a tailored service meeting their individual needs and unlike a traditional “snagging surveyor” the NBRA can not only snag the property but liaise with the developer on your behalf to ensure the agreed snagging is undertaken by the developer within the liability period.

Get in touch with us and you'll get

Get in touch with us and you'll get

EXCELLENT Customer Care

No home is the same, you will receive personalised and one-to-one service at all times.

progress updates

Included in the services the NBRA offers is access to your individual progress report

Support and advice

Get help from on our forums and attending online ‘Surgery’ events advertised on our Facebook and Twitter page.

trusted partners

Signposting to trusted tradespeople with long track records of client satisfaction.

The NBRA Process — 4 simple steps

Enquiry

01

Enquiry
Send in an enquiry. An NBRA advisor will make contact and clarify and collect vital information to ascertain what services the NBRA can offer along with determining any potential barriers in getting a swift and positive resolution.

Agreement

02

Agreement
Once agreed on the services to be provided, the NBRA starts the process of resolution or support dependent on the service package.

Support & Resolution

03

Support & Resolution
Your NBRA representative invests their expertise and time with the various parties involved to confidently and positively seek a resolution on behalf of the client.

Completion

04

Completion

The NBRA prides itself on customer service, keeping its clients regularly updated and supporting them from start to finish. We aim to deliver the best achievable outcome around the situation presented.

01

Enquiry

Send in an enquiry. An NBRA advisor will make contact and clarify and collect vital information to ascertain what services the NBRA can offer along with determining any potential barriers in getting a swift and positive resolution.

02

Agreement

Once agreed on the services to be provided, the NBRA starts the process of resolution or support dependent on the service package.

03

Support & Resolution

Your NBRA representative invests their expertise and time with the various parties involved to confidently and positively seek a resolution on behalf of the client.

04

Completion

The NBRA prides itself on customer service, keeping its clients regularly updated and supporting them from start to finish. We aim to deliver the best achievable outcome around the situation presented.

NBRA Services

You find one problem and that escalates into another problem - it's like opening a can of worms.

BBC April 2019

Service Packages Include:

✅ Pre-purchase advice – 30 Minute Free Consultation
✅ Snagging Survey – Covering Properties Under 2 Years Old in Dorset, Wiltshire, Hampshire, Somerset & Devon
✅ Logging Service For Private Owners For Properties Under 2 Years Old
✅ Logging Service For Shared Owners For Properties Under 2 Years Old
✅ Resolution Negotiation For Private Owners And Shared Owners
✅ Exclusive Access To Membership Services Including Discounts
✅ Access To Resource Pack

Previous
Next

TYPICAL COMPLAINTS AND ISSUES THAT NBRA HELP RESOLVE

Foul Drainage

Local drainage teams can charge up to £100.00 for the first hour then £120.00 thereafter. NBRA can identify issues and signpost to emergency drainage teams to resolve and if not yet blocked encourage the developers to reattend if a defect is identified within the liability period.

Sound Transmission

The NBRA can after working with the correct technical standards offer advice and with correct identification of the issues can encourage the developers or installation company to reattend at no cost if there is a defect- cost personal stress and noise interference. For a good quality testing company tradesman costs starting from £500.00.

False Chimneys and Porches Above Doors

The NBRA can offer advice and with correct identification of the issues can encourage the developers or installation company to re-attend at no cost if there is a defect working with the warranty providers to provide a resolution up to end of year two of policy. Damage can present a Health and Safety issue which if someone is hurt the homeowner may be liable.

Garden Turf & Flooding Issues

Replacement turf can be expensive and may not resolve the issues due to poor quality ground and earth underneath. With advice, the NBRA can support the customer in providing advice on getting the grass to the best quality without cost – top soil from £90.00 covering 30 sq meters new turf £4.00 per 1 meter roll. Where issues persist the NBRA will work with the developers within the liability period to resolve.

Window Defects

The NBRA can offer advice and with correct identification of the issues can encourage the developers or installation company to reattend at no cost if there is a defect.

Plumbing Issues

The NBRA can offer advice and with correct identification of the issues can encourage the developers or installation company to re-attend at no cost if there is a defect working with the warranty providers to provide a resolution up to end of year two of policy.

Damp and Mould

This is to be expected due to the property drying out but with heating and ventilation advise and correct identification of the issues can encourage the developers to reattend at no cost if there is a defect, therefore saving the consumer multiple redecoration costs and helping those consumers with a pre-diagnosed lung complaint such as COPD or Asthma.

Exterior Door Defects

The NBRA can offer advice and with correct identification of the issues can encourage the developers or installation company to re-attend at no cost if there is a defect within the liability or warranty period, new door sets cost upwards of £600.00.

Carpentry Issues

The NBRA can offer advice and with correct identification of carpentry issues can encourage the developers or installation company to re-attend at no cost to provide a resolution up to end of year two of warranty policy. Repairs can cost hundreds of pounds.

Internal Walls

This is to be expected due to property drying out but with advice and correct identification of the issues the NBRA can encourage the developers to re-attend within the liability period and at no cost if there is a defect where nail pops are evident or plastering tapes have failed. For example a good quality tradesman to repair when out of liability costs can start from £500.00.

Roof Issues

The NBRA can offer advice and with correct identification of the issues can encourage the developers or installation company to re-attend at no cost if there is a defect working with the warranty providers to provide a resolution up to end of year two of policy.

General Poor Workmanship

The NBRA can offer advice and with correct identification of all poor workmanship issues covered by warranty. We encourage the developers or installation company to re-attend at no cost. Multiple issues if unreported within the defects period could easily run into hundreds of pounds.

about us

With almost a decade of experience in defect resolution for a Social Housing provider we are extremely conversant with the multiple issues affecting new build properties and the devastating long term damage and cost implications these issues can cause if left unaddressed.

This extensive experience means we have a full understanding of the liability and property warranty insurance documents. We have worked with the two main warranty providers (NHBC and LABC) and have built up positive working relationships with the inspectors and contact centre staff. Knowing how these matters are dealt with we undertake a triage of all defects and aim to get the fastest possible resolution directly dealing with the developer’s customer care teams and or the warranty provider.

Recently there have been many documentaries showing the poor quality of some new build property developments and reporting how slow developers can be in addressing issues. It is the NBRA’s mission to ensure all agreed defects are dealt with in a timely manner by using our expertise and experience therefore protecting the consumers investment.

Contact us today and lets get started towards a resolution.

about us

With almost a decade of experience in defect resolution for a Social Housing provider we are extremely conversant with the multiple issues affecting new build properties and the devastating long term damage and cost implications these issues can cause if left unaddressed.

This extensive experience means we have a full understanding of the liability and property warranty insurance documents. We have worked with the two main warranty providers (NHBC and LABC) and have built up positive working relationships with the inspectors and contact centre staff. Knowing how these matters are dealt with we undertake a triage of all defects and aim to get the fastest possible resolution directly dealing with the developer’s customer care teams and or the warranty provider.

Recently there have been many documentaries showing the poor quality of some new build property developments and reporting how slow developers can be in addressing issues. It is the NBRA’s mission to ensure all agreed defects are dealt with in a timely manner by using our expertise and experience therefore protecting the consumers investment.

Contact us today and lets get started towards a resolution.

WHO WE ARE

New Build Rights Alliance (NBRA) Ltd are unique as we are proud to support the consumer who has bought a new build property to actively encourage the developer to address the snagging that has been agreed within a timely manner and to ensure that the works required are undertaken within the builder’s liability period.

Our team have years of experience in raising warranty claims and having worked with the warranty providers and forging an excellent relationships along with understanding the technical standards to oversee any structural issue or unresolved issue we urge people to contact us ideally before you move in or as soon as possible afterwards for you to access our review service and us to assess your need.

New Build Rights Alliance offer our clients a tailored service to meet their individual needs and are morally led to work in your best interest as we pride ourselves in being 100% on the side of the consumer. Unlike some of our competitors, we do not provide a ‘one stop shop’ as we have found from experience that ‘one size doesn’t fit all’.

From the 1st October 2019 we are expanding our range of services and are offering a snagging and resolution service package for us to ensure appointments are made by the developers to return and address issues which are agreed as needing works.

You have nothing to lose, fill in our online form today or call our office number and start your journey in getting the product you were sold and the quality you deserve.

WHO WE ARE

New Build Rights Alliance (NBRA) Ltd are unique as we are proud to support the consumer who has bought a new build property to actively encourage the developer to address the snagging that has been agreed within a timely manner and to ensure that the works required are undertaken within the builder’s liability period.

Our team have years of experience in raising warranty claims and having worked with the warranty providers and forging an excellent relationships along with understanding the technical standards to oversee any structural issue or unresolved issue we urge people to contact us ideally before you move in or as soon as possible afterwards for you to access our review service and us to assess your need.

New Build Rights Alliance offer our clients a tailored service to meet their individual needs and are morally led to work in your best interest as we pride ourselves in being 100% on the side of the consumer. Unlike some of our competitors, we do not provide a ‘one stop shop’ as we have found from experience that ‘one size doesn’t fit all’.

From the 1st October 2019 we are expanding our range of services and are offering a snagging and resolution service package for us to ensure appointments are made by the developers to return and address issues which are agreed as needing works.

You have nothing to lose, fill in our online form today or call our office number and start your journey in getting the product you were sold and the quality you deserve.

useful links and media

useful links and media

Contact US

We would be delighted to hear from you, please leave a message with your details in the box and we will get back to you as soon as possible.