Do you have any outstanding Snagging or Defect issues with your new build property?
We are an independent resolution service who can help you get the home you deserve!
Know rights!
Get what deserve!
At the NBRA, we work to make sure all snagging and other problems are rapidly resolved by your developer before your warranty runs out.
NEW BUILD RIGHTS ALLIANCE
NEW BUILD RIGHTS ALLIANCE
Supporting You In Resolution
New Build Rights Alliance are an independent resolution service who protect the rights of consumers who have purchased a new build property.
Our aim is to work with the Developers of these properties within their liability period to achieve the objective of the agreed snagging and defect works being undertaken at no charge to the consumer by using proven methods and positive communication. New Build Rights Alliance (NBRA) supports consumers who have bought a new build property to get what they paid for and to ensure your rights as a new homeowner are protected.
We actively encourage the developer to address snagging in a timely manner ensuring all works required are undertaken within the builder’s liability period.
If you or anyone you know is starting to experience any issues potentially poor workmanship including any cracks appearing, walls showing dents, kitchen unit doors delaminating, windows misting or anything else you must get in touch and let us see where you stand and how we can assist you.
Our team has years of experience in raising warranty claims and have forged excellent working relationships with the warranty providers. We know the technical standards to verify and get resolved all issues covered within the warranties.
We urge you to get in contact to arrange a 60 minute zoom consultation with one of the team enabling us to review your case and refer you to one of our services, as soon as possible after you have moved in, to ensure you get the new home you are entitled to.
Each client gets a tailored service meeting their individual needs and unlike a traditional “snagging surveyor” the NBRA can liaise with the developer on your behalf to ensure the agreed snagging is undertaken by the developer within the liability period.
Get in touch with us and you'll get
Get in touch with us and you'll get
EXCELLENT Customer Care
No home is the same, you will receive personalised and one-to-one service at all times.
progress updates
Included in the services the NBRA offers is access to your individual progress report
Support and advice
Get help from on our forums and attending online ‘Surgery’ events advertised on our Facebook and Twitter page.
trusted partners
Signposting to trusted tradespeople with long track records of client satisfaction.
The NBRA Process — 4 simple steps
Enquiry
01
EnquirySend in an enquiry. An NBRA advisor will make contact and clarify and collect vital information to ascertain what services the NBRA can offer along with determining any potential barriers in getting a swift and positive resolution.
Agreement
02
AgreementOnce agreed on the services to be provided, the NBRA starts the process of resolution or support dependent on the service package.
Support & Resolution
03
Support & ResolutionYour NBRA representative invests their expertise and time with the various parties involved to confidently and positively seek a resolution on behalf of the client.
Completion
04
Completion
The NBRA prides itself on customer service, keeping its clients regularly updated and supporting them from start to finish. We aim to deliver the best achievable outcome around the situation presented.01
Enquiry
Send in an enquiry. An NBRA advisor will make contact and clarify and collect vital information to ascertain what services the NBRA can offer along with determining any potential barriers in getting a swift and positive resolution.
02
Agreement
Once agreed on the services to be provided, the NBRA starts the process of resolution or support dependent on the service package.
03
Support & Resolution
Your NBRA representative invests their expertise and time with the various parties involved to confidently and positively seek a resolution on behalf of the client.
04
Completion
The NBRA prides itself on customer service, keeping its clients regularly updated and supporting them from start to finish. We aim to deliver the best achievable outcome around the situation presented.
NBRA Services
You find one problem and that escalates into another problem - it's like opening a can of worms.
Service Packages Include:
✅ 60 Minute Zoom Consultation
✅ Free Online Snagging list Service For Private Owners For Properties Under 2 Years Old
✅ Free Online Snagging list Service For Shared Owners For Properties Under 2 Years Old
✅ Resolution Negotiation Packages For Private Owners And Shared Owners
✅ Exclusive Access To Membership Services Including Discounts
TYPICAL COMPLAINTS AND ISSUES THAT NBRA HELP RESOLVE

Foul Drainage
Local drainage teams can charge up to £100.00 for the first hour then £120.00 thereafter. NBRA can identify issues and signpost to emergency drainage teams to resolve and if not yet blocked encourage the developers to reattend if a defect is identified within the liability period.

Sound Transmission
The NBRA can after working with the correct technical standards offer advice and with correct identification of the issues can encourage the developers or installation company to reattend at no cost if there is a defect- cost personal stress and noise interference. For a good quality testing company tradesman costs starting from £500.00.

False Chimneys and Porches Above Doors

Garden Turf & Flooding Issues

Window Defects

Plumbing Issues
The NBRA can offer advice and with correct identification of the issues can encourage the developers or installation company to re-attend at no cost if there is a defect working with the warranty providers to provide a resolution up to end of year two of policy.

Damp and Mould

Exterior Door Defects

Carpentry Issues

Internal Walls

Roof Issues
The NBRA can offer advice and with correct identification of the issues can encourage the developers or installation company to re-attend at no cost if there is a defect working with the warranty providers to provide a resolution up to end of year two of policy.

General Poor Workmanship
about us
With almost a decade of experience in defect resolution for a Social Housing provider we are extremely conversant with the multiple issues affecting new build properties and the devastating long term damage and cost implications these issues can cause if left unaddressed.
This extensive experience means we have a full understanding of the liability and property warranty insurance documents. We have worked with the two main warranty providers (NHBC and LABC) and have built up positive working relationships with the inspectors and contact centre staff. Knowing how these matters are dealt with we undertake a triage of all defects and aim to get the fastest possible resolution directly dealing with the developer’s customer care teams and or the warranty provider.
Recently there have been many documentaries showing the poor quality of some new build property developments and reporting how slow developers can be in addressing issues. It is the NBRA’s mission to ensure all agreed defects are dealt with in a timely manner by using our expertise and experience therefore protecting the consumers investment.
Contact us today and lets get started towards a resolution.


about us
With almost a decade of experience in defect resolution for a Social Housing provider we are extremely conversant with the multiple issues affecting new build properties and the devastating long term damage and cost implications these issues can cause if left unaddressed.
This extensive experience means we have a full understanding of the liability and property warranty insurance documents. We have worked with the two main warranty providers (NHBC and LABC) and have built up positive working relationships with the inspectors and contact centre staff. Knowing how these matters are dealt with we undertake a triage of all defects and aim to get the fastest possible resolution directly dealing with the developer’s customer care teams and or the warranty provider.
Recently there have been many documentaries showing the poor quality of some new build property developments and reporting how slow developers can be in addressing issues. It is the NBRA’s mission to ensure all agreed defects are dealt with in a timely manner by using our expertise and experience therefore protecting the consumers investment.
Contact us today and lets get started towards a resolution.

WHO WE ARE
New Build Rights Alliance (NBRA) Ltd are unique as we are proud to support the consumer who has bought a new build property to actively encourage the developer to address the snagging that has been agreed within a timely manner and to ensure that the works required are undertaken within the builder’s liability period.
Our team have years of experience in raising warranty claims and having worked with the warranty providers and forging an excellent relationships along with understanding the technical standards to oversee any structural issue or unresolved issue we urge people to contact us ideally before you move in or as soon as possible afterwards for you to access our review service and us to assess your need.
New Build Rights Alliance offer our clients a tailored service to meet their individual needs and are morally led to work in your best interest as we pride ourselves in being 100% on the side of the consumer. Unlike some of our competitors, we do not provide a ‘one stop shop’ as we have found from experience that ‘one size doesn’t fit all’.
We have expanded our range of services and offer a variety of resolution service packages, DIY and bespoke to ensure appointments are made by the developers to return and address issues which are agreed as needing works.
You have nothing to lose, fill in our online form today or call our office number and start your journey in getting the product you were sold and the quality you deserve.

WHO WE ARE
New Build Rights Alliance (NBRA) Ltd are unique as we are proud to support the consumer who has bought a new build property to actively encourage the developer to address the snagging that has been agreed within a timely manner and to ensure that the works required are undertaken within the builder’s liability period.
Our team have years of experience in raising warranty claims and having worked with the warranty providers and forging an excellent relationships along with understanding the technical standards to oversee any structural issue or unresolved issue we urge people to contact us ideally before you move in or as soon as possible afterwards for you to access our review service and us to assess your need.
New Build Rights Alliance offer our clients a tailored service to meet their individual needs and are morally led to work in your best interest as we pride ourselves in being 100% on the side of the consumer. Unlike some of our competitors, we do not provide a ‘one stop shop’ as we have found from experience that ‘one size doesn’t fit all’.
From the 1st October 2019 we are expanding our range of services and are offering a snagging and resolution service package for us to ensure appointments are made by the developers to return and address issues which are agreed as needing works.
You have nothing to lose, fill in our online form today or call our office number and start your journey in getting the product you were sold and the quality you deserve.
useful links and media
https://hoa.org.uk/ – Home Owners Alliance
http://www.nhbc.co.uk/
https://www.labcwarranty.co.
https://www.which.co.uk/
https://www.bbc.co.uk/news/
useful links and media
https://hoa.org.uk/ – Home Owners Alliance
http://www.nhbc.co.uk/
https://www.labcwarranty.co.
https://www.which.co.uk/
https://www.bbc.co.uk/news/
Contact US
We would be delighted to hear from you, please leave a message with your details in the box and we will get back to you as soon as possible.